Privacy Policy

Welcome to Viv

At Viv, we're committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices when you use our AI-powered travel companion service, including our website, mobile application, and related services (collectively, the "Service").

By using Viv, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Travel preferences, interests, and behavioral data
• Location data when you use our location-based features
• Communication data when you interact with our AI or customer support
• Payment information for bookings and transactions

Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interaction patterns)
• Log data (IP address, browser type, access times)
• Location information (with your permission)

How We Use Your Information

We use your information to:

• Personalize Your Experience: Our AI learns your preferences to create tailored travel recommendations
• Provide Our Service: Enable core features like itinerary planning, local discovery, and booking assistance
• Connect You with Ambassadors: Match you with local experts who can enhance your travel experience
• Improve Our Service: Analyze usage patterns to enhance our AI and develop new features
• Communicate with You: Send service updates, travel recommendations, and respond to your inquiries
• Ensure Safety and Security: Protect against fraud, abuse, and security threats

Information Sharing

We may share your information in the following circumstances:

With Your Consent

We share information when you explicitly agree, such as connecting you with local Ambassadors or sharing your itinerary with travel companions.

Service Providers

We work with trusted third-party providers for services like payment processing, accommodation booking, and data analytics. These partners are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Location Services: Control location sharing through your device settings

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

International Data Transfers

Viv operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: